Privacy Policy
1. Who We Are
This website is operated by The Peptide Store Ltd (“we”, “us”, “our”).
If you have any questions about this Privacy Policy or how we use your data, you can contact us at:
Email: support@thepeptidestore.uk
Address: 28 Orchard Road, St Annes On Sea, England, FY8 1PF
2. What Data We Collect
We may collect and process the following personal data:
Information you provide to us:
* Name
* Email address
* Phone number
* Billing and delivery address
* Any information submitted via contact forms or messages
Information collected automatically:
* IP address
* Browser type and device information
* Pages visited and time spent on the website
Transaction data:
* Payment details (processed securely via third-party providers – we do not store full card details)
* Order history
3. How We Use Your Data
We use your data to:
* Process and deliver orders
* Respond to enquiries and customer support requests
* Improve our website and services
* Send marketing communications (only if you opt in)
* Prevent fraud and ensure security
4. Legal Basis for Processing
Under UK data protection law, we rely on the following lawful bases:
* Contract – to fulfil orders or services
* Consent – for marketing communications
* Legitimate interests – to improve our services and prevent fraud
* Legal obligation – to comply with applicable laws
5. Sharing Your Data
We do not sell your personal data.
We may share your data with:
* Payment processors (e.g. Stripe, PayPal)
* Delivery companies (e.g. Royal Mail, Courier Services)
* IT and website service providers
* Legal authorities where required
6. Cookies
Our website uses cookies to:
* Improve functionality
* Analyse website traffic
* Personalise user experience
You can control cookies through your browser settings. A separate Cookie Policy may also apply.
7. Data Retention
We only keep your data for as long as necessary:
* Order data: up to 6 years (for tax/legal purposes)
* Marketing data: until you withdraw consent
8. Your Rights
Under the UK GDPR, you have the right to:
* Access your personal data
* Request correction of inaccurate data
* Request deletion of your data
* Object to processing
* Withdraw consent at any time
To exercise your rights, contact us at: support@thepeptidestore.uk
9. Data Security
We implement appropriate security measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
12. Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
13. Contact
Email: support@thepeptidestore.uk
Address: 28 Orchard Road, St Annes On Sea, England, FY81PF